How to Cancel an e-Transfer with Scotia Bank

In the digital era, money transfer has been revolutionized, becoming faster and more convenient than ever before. Today, most of us don’t need to visit a bank physically to send money to friends, family, or for business purposes. One popular method of electronic money transfer is the eTransfer, and this is a service offered by many banks, including the Bank of Nova Scotia, popularly known as Scotia Bank.

Scotia Bank’s eTransfer service is incredibly easy to use and offers quick, seamless transactions. However, there may be instances where you need to cancel an eTransfer, such as if you accidentally sent it to the wrong person or if the recipient is having trouble receiving it. This article will guide you through the steps to cancel an eTransfer with Scotia Bank.

Before we dive into the details, it’s essential to understand that eTransfers can only be canceled if they haven’t been deposited into the recipient’s account. Once the recipient has deposited the money, the transaction cannot be reversed.

Step-by-Step Guide on Canceling an e-Transfer with Scotia Bank

1. Access your Scotia Bank Account:

The first step is to log into your Scotia Bank online account or mobile app. If you’re using a browser, visit the official Scotia Bank website, find the login section, and input your username and password. If you prefer using the mobile app, download it from the App Store or Google Play Store, install it, and then log in with your credentials.

2. Navigate to the eTransfer Section:

Once you’re logged into your account, navigate to the eTransfer section. This is usually located in the main menu under ‘Transfers’ or ‘Payments & Transfers.’ Here, you’ll find a list of all your eTransfers, both sent and received.

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3. Locate the Specific eTransfer:

Next, you need to locate the specific eTransfer that you want to cancel. eTransfers are typically listed by the recipient’s name and the date of the transfer. Click on the appropriate eTransfer to view more details.

4. Check the Status of the eTransfer:

Before you can cancel an eTransfer, you need to check its status. If the status is ‘Received,’ it means the recipient has already deposited the money, and it can’t be canceled. However, if the status is ‘Sent’ or ‘Pending,’ you should be able to cancel the transaction.

5. Cancel the eTransfer:

If the eTransfer is cancelable, you will see a ‘Cancel’ button next to it. Click on this button. You’ll be asked to confirm the cancellation, as this action cannot be undone. After confirming, the eTransfer will be canceled, and the funds will be credited back to your account.

What Happens When You Cancel an eTransfer?

When you cancel an eTransfer, the funds are immediately returned to your account. However, please note that you may not get a refund for the transaction fee charged for the eTransfer. The refunded amount will only be the actual transferred amount.

Reasons You Might Need to Cancel an eTransfer

There are several reasons why you might need to cancel an eTransfer:

  • Sent to the Wrong Recipient: This is a common reason for canceling an eTransfer. It’s easy to mistype an email address or select the wrong contact from your list. If you realize your mistake before the recipient deposits the money, you can cancel the eTransfer.
  • Technical Issues: Sometimes, the recipient might have trouble receiving or depositing the eTransfer due to technical issues. In this case, it might be easier to cancel the eTransfer and try again later or use a different method of payment.
  • Change of Plans: If the purpose of the eTransfer is no longer valid—for example, if you purchased an item online but decided to cancel the order—you can cancel the eTransfer, provided the recipient hasn’t deposited the money yet.
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Potential Issues and Their Resolutions

While the process of canceling an eTransfer with Scotia Bank is straightforward, you might encounter a few issues.

1. The Cancel Option is Not Available:

This usually means that the eTransfer has been deposited by the recipient and cannot be canceled. However, if you’re sure the recipient hasn’t deposited the money yet, it might be a system error. In this case, contact Scotia Bank’s customer service for assistance.

2. The eTransfer Cannot Be Canceled Even Though It’s Pending:

This could occur if the recipient has already accepted the transfer but hasn’t deposited it into their account. Unfortunately, once the recipient accepts the eTransfer, it cannot be canceled. You’ll need to contact the recipient and ask them to return the funds.

3. Cancellation Failed:

If the cancellation fails, it might be due to a system error. Try again after a few minutes. If the problem persists, contact Scotia Bank’s customer service for help.


Electronic money transfers have simplified the process of sending and receiving money. However, mistakes happen, and when they do, it’s crucial to know how to correct them. If you’ve sent an eTransfer through Scotia Bank and need to cancel it, following the steps outlined in this article should help you navigate through the process successfully.

Remember, the key is to act fast. The sooner you realize the mistake and start the cancellation process, the higher your chances of getting your funds back. If you run into any problems, don’t hesitate to reach out to Scotia Bank’s customer service—they’re there to help you.

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Lastly, always double-check the recipient’s information before sending an eTransfer to avoid the need for cancellation. Prevention, after all, is always better than cure.

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