BRP dealers have also suffered from the cyber attack, as the company has yet to restore a computer portal that allows them to order parts and plan the delivery of snowmobiles, personal watercraft and ATVs to its customers. These retailers still do not know when the situation will return to normal.
Posted at 5:00 a.m
Simon Constantinou, Vice President of F. Everyone understands, but there, without being indignant, he must start over. »
The portal is essential for the proper operation of the business relationship between the vehicle manufacturer such as Ski-Doo, Sea-Doo and Can-Am as well as dealers. In particular, it gives them access to an order management system and allows them to order parts.
On Tuesday, on the portal’s homepage, a clearly visible message warned that the platform’s “functions” were still “limited.”
“We can’t even tell if BRP has parts in stock that we want to order for a customer,” says Virgen Jolicour, director of communications for Groupe Contant, which operates five dealerships (Laval, Mirabel, Sainte-Agathe, Belœil and Vaudreuil). “). “We are blocked. I have even seen merchants reaching out to others for help.”
IT gate outages extend customer waiting times for the last purchase. The growing demand for snowmobiles, personal watercraft, ATVs and two-seater UTVs, along with difficulties sourcing certain parts, is now forcing dealers to finish vehicles in their workshops due to the loss of gauges and other electronic parts.
Vehicles are put aside and we wait because we don’t know when the missing parts will arrive, says MI beautiful heart. This is our reality now.
Virginie Jolicour, Director of Communications at Groupe Contant
As delivery times lengthen, some customers who are still waiting for a personal boat decide to skip it, leading to cancellations.
“The order was placed last February, and customers are being contacted to say that their personal watercraft will be delivered in September,” explains Mr. Constantino. We had a few cancellations. Yes, we will resell the personal watercraft, but we will have to modify it. It may not be this year. Someone doesn’t necessarily want to spend $20,000 on a personal watercraft and put it away for the winter. »
There is no deadline
Despite the modifications made by BRP, merchants have been interviewed by JournalismIt was not known, Tuesday, when the gate would be operated. Without blaming the multinationals, traders think their turn has come.
“They prioritized the factory employees who were at home, and we understand that,” said Mr. Constantinou. We were told he was coming for us. We can’t help but cross. »
For its part, BRP maintains that its dealers are “aware” of the “progress” that has been made “on a regular basis”, spokesperson Mélanie Montplaisir confirmed in an email. The goal is to get the connection back to normal as quickly as possible.
- 910 million
- The net profit that BRP could make this year, according to its forecast
- The number of merchants dealing with BRP around the world
“Subtly charming problem solver. Extreme tv enthusiast. Web scholar. Evil beer expert. Music nerd. Food junkie.”