Saturday, April 20, 2024

How to cancel Neo credit card: A Guide to a Smooth Process

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Jillian Castillo
Jillian Castillo
"Proud thinker. Tv fanatic. Communicator. Evil student. Food junkie. Passionate coffee geek. Award-winning alcohol advocate."

Neo Financial is a fintech company offering credit cards and savings accounts designed to simplify personal finance and reward customers with cashback incentives. If you’ve decided to cancel your Neo credit card for any reason, it’s essential to follow the proper steps to ensure a smooth process and avoid potential issues. This article will guide you through the process of canceling your Neo credit card.

  1. Clear your balance and pending transactions

Before canceling your Neo credit card, it’s important to ensure that you’ve paid off any outstanding balance on the card. Review your account for any pending transactions or charges that need to be resolved. Make sure to account for any recurring payments or subscriptions linked to your Neo credit card and update your payment information with the respective service providers.

  1. Redeem your Neo rewards

One of the perks of the Neo credit card is the cashback rewards program. Before canceling your card, ensure that you’ve redeemed any accumulated rewards, as you may lose access to them once the card is closed. You can use your rewards to offset your outstanding balance or redeem them for purchases at participating merchants.

  1. Contact Neo Financial customer support

To initiate the cancellation process, you’ll need to contact Neo Financial’s customer support. You can reach their support team through one of the following methods:

  • Phone: Call the number on the back of your Neo credit card to speak with a customer service representative.
  • Email: Send an email to the support team at [email protected], explaining your intention to cancel your card.
  • In-app chat: If you’re using the Neo Financial mobile app, you can use the in-app chat feature to contact customer support and request the cancellation of your card.
  1. Provide the necessary information
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When speaking with a Neo Financial representative, be prepared to provide your personal information, including your name, address, date of birth, and the last four digits of your Social Insurance Number. You may also be asked about the reasons for canceling your card. Providing this information helps the support team verify your identity and process your cancellation request.

  1. Obtain a confirmation of cancellation

Once your card cancellation request has been processed, ensure that you receive a confirmation of cancellation from Neo Financial, either in writing or via email. This confirmation serves as proof that your credit card has been closed and may be useful if any disputes or issues arise in the future.

  1. Dispose of your Neo credit card

After receiving confirmation that your Neo credit card has been canceled, it’s essential to dispose of the card securely. Cut the card into small pieces, ensuring that you destroy the chip, magnetic stripe, and any visible account numbers. Proper disposal of your card helps protect your personal information and prevent potential identity theft.


Canceling your Neo credit card is a relatively straightforward process, but it’s crucial to follow the appropriate steps to ensure a hassle-free experience. By clearing your balance, redeeming your rewards, contacting customer support, providing the necessary information, and obtaining confirmation of cancellation, you can successfully close your Neo credit card account and move forward with your personal finance journey.

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