Monday, May 20, 2024

How to Cancel Equifax Canada: Step-by-Step Guide

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Jillian Castillo
Jillian Castillo
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Credit monitoring is an essential aspect of financial health, and numerous companies like Equifax Canada offer services to track and report changes in your credit history. However, you may come to a point where you wish to cancel your subscription with Equifax Canada. This article provides a detailed, step-by-step guide on how to cancel your Equifax Canada subscription, tips to ensure a smooth cancellation process, and answers to frequently asked questions about the process.

 Equifax Canada Subscription

Before initiating the cancellation process, it’s essential to understand the terms of your subscription. Equifax Canada offers different types of subscriptions, including monthly and annual plans. The cancellation process varies slightly depending on your subscription type.

How to Cancel Your Equifax Canada Subscription: Step-by-Step Guide

Step 1: Gather Essential Information

Before you begin the cancellation process, ensure you have all necessary information, including your Equifax member ID, your full name, address, and the email associated with your account. This information will be required during the cancellation process.

Step 2: Contact Equifax Canada Customer Service

The primary method of cancelling an Equifax Canada subscription is by contacting customer service. As of my knowledge cut-off is in September 2021, Equifax Canada can be reached at 1-866-204-9044. Remember that Equifax’s customer service hours are typically Monday to Sunday, from 8 am to midnight (Eastern Time).

Step 3: Request Subscription Cancellation

Once you’re connected with a customer service representative, clearly state that you wish to cancel your subscription. Provide them with the necessary information they ask for, which typically includes the details gathered in Step 1.

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Step 4: Confirm Cancellation

After the representative has processed your cancellation request, they will provide a confirmation number. Make sure to write this down and keep it safe. This confirmation number is proof of your cancellation and may be needed if there are any disputes or issues later.

Step 5: Check Your Email for Cancellation Confirmation

Following your phone conversation with Equifax customer service, you should receive an email confirming the cancellation of your subscription. If you don’t receive this email within 24 hours, it would be wise to call customer service again to confirm the cancellation.

Step 6: Monitor Your Bank Statement

After cancelling, continue to monitor your bank account to ensure no further charges are being made by Equifax. If you see any additional charges, contact Equifax customer service immediately and provide your cancellation confirmation number.

Tips for a Smooth Cancellation Process

  1. Be patient: The cancellation process may involve long wait times on the phone. It’s essential to be patient and persistent.
  2. Be clear and assertive: When speaking with the customer service representative, clearly state that you wish to cancel your subscription. Don’t be persuaded into continuing the service if you’ve made up your mind about cancellation.
  3. Keep records: Document all interactions with Equifax, including dates, times, and the names of customer service representatives. This information can be useful if there are issues with the cancellation.

Frequently Asked Questions

Can I cancel my Equifax Canada subscription online?

Equifax Canada primarily handles cancellations via phone. However, you can check the Equifax Canada website or contact customer service to see if online cancellations have been introduced.

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Will I get a refund when I cancel my Equifax Canada subscription?

Refund policies depend on the specific terms of your subscription. In general, Equifax Canada does not provide refunds for partial months or years of service.

What happens to my credit report when I cancel my subscription?

Upon cancellation, you won’t have access to the credit monitoring service of Equifax, but your credit report will still exist. You’re entitled to a free copy of your credit report once per year from each of the three major credit bureaus, including Equifax.

Can I reactivate my subscription after cancellation?

Yes, you can reactivate your subscription if you choose to do so at a later date. However, the terms and conditions of your new subscription may be different from the one you cancelled.


Cancelling your Equifax Canada subscription can be a straightforward process, provided you follow the correct steps and keep good records. Remember to be patient, clear, and assertive when dealing with customer service representatives. Monitor your bank account for any undue charges post-cancellation, and don’t hesitate to contact Equifax again if you notice any discrepancies.

Whether you’re cancelling because you no longer need the service, or you’ve found a better alternative, understanding how to properly navigate the cancellation process is key. This guide provides you with the information and tips needed to ensure a smooth and hassle-free cancellation experience with Equifax Canada.

Remember, maintaining a healthy credit report and understanding your credit status is an essential part of managing your financial health. If you choose to cancel your Equifax subscription, consider other ways to keep track of your credit history and protect your financial future.

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